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Welcome to Lollum Support System!


Hi! Thanks for purchasing one of my themes, I really appreciate it!

Support requests are being processed on business days from 10:00 to 18:00 (GMT +1), within 24h/48h in the order they were received.

Before you ask

Each product comes with it's own extensive documentation, complete with screenshots and video tutorials. Many support related questions can be answered simply by reading the documentation and watching the video tutorials. So, please take the time to read through the documentation included in the theme zip package.

But, If you still have a problem please feel free to open a ticket!

Please include the website URL and detailed information about your problem.

Scope of support

Please Note: The Revolution Slider plugin is included only as a courtesy to my buyers but I do NOT provide support for that. You can update the plugin to the last version using the revslider.zip file included in the theme package downloaded from Themeforest.

I can help you with:

- Responding to questions or problems regarding the item and its features 

- Fixing bugs and reported issues 

- Providing updates to ensure compatibility with new software versions

I can't help you with:

- WordPress general howto's (please, use wordpress.org for that) 

- Customization and installation services 

- Support for third party software and plug-ins 

- Individual server issues

- Revolution Slider plugin

Purchase verification

It's required to verify your purchase while submitting ticket (put your unique purchase code in the form). I can only provide support to verified tickets.

  Public Ticket Activity

OPENMenu title on mobile devices Last comment 12 hours ago from Benito Lopez in Milk-It - Creative WordPress blog/magazine theme   2 OPENProblems with Internet Explorer Last comment 2 days ago from Benito Lopez in Crazy Diamond - Ecommerce & Corporate Theme   2 OPENUpdate Last comment 1 week ago from Benito Lopez in Nantes - Creative Ecommerce & Corporate Theme   2 CLOSEDFooter hidden Last comment 2 weeks ago from Alex Wolfram in Crazy Diamond - Ecommerce & Corporate Theme   3 CLOSEDChange Product added and wish list color Last comment 3 weeks ago from Pierre Ferram in Crazy Diamond - Ecommerce & Corporate Theme   3 CLOSEDreduce the post module height Last comment 3 weeks ago from Valad Saneeh in Ziggy - Professional Blog/Magazine WordPress Theme   5 CLOSEDinfo on product category page Last comment 3 weeks ago from Benito Lopez in Lotus Flower - Flexible Multi-Purpose Shop Theme   2 CLOSEDUpdating Theme Last comment 3 weeks ago from Benito Lopez in Big Point - Multi-Purpose & Ecommerce Theme   5 CLOSEDRe: how to remove the SKU/Category/tags box Last comment 8:27pm on June 5, 2015 from Sarah in Nantes - Creative Ecommerce & Corporate Theme   3 CLOSEDdot at the end of the categories Last comment 8:27pm on June 5, 2015 from Christian in Big Point - Multi-Purpose & Ecommerce Theme   3 CLOSEDChange font size Last comment 8:27pm on June 4, 2015 from Benito Lopez in Interpol - A Clean WordPress Blog Theme   4 CLOSEDWPML Flag change order Last comment 8:27pm on June 4, 2015 from Stefano Roma in Lotus Flower - Flexible Multi-Purpose Shop Theme   3 CLOSEDPage options + Gallery options Last comment 8:27pm on June 4, 2015 from Yayu in Interpol - A Clean WordPress Blog Theme   3 CLOSEDLogo Size Last comment 8:27pm on June 3, 2015 from Benito Lopez in Big Point - Multi-Purpose & Ecommerce Theme   2 CLOSEDbackground image Last comment 8:27pm on June 2, 2015 from Benito Lopez in Crazy Diamond - Ecommerce & Corporate Theme   4
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