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IMPORTANT!!


Due to holiday season, forum support will be slower than usual. From 31 Aug 2015 to 06 Sep 2015.

Thank you for your patience and have a great holiday!

 

Welcome to Lollum Support System!


Hi! Thanks for purchasing one of my themes, I really appreciate it!

Support requests are being processed on business days from 10:00 to 18:00 (GMT +1), within 24h/48h in the order they were received.

Before you ask

Each product comes with it's own extensive documentation, complete with screenshots and video tutorials. Many support related questions can be answered simply by reading the documentation and watching the video tutorials. So, please take the time to read through the documentation included in the theme zip package.

But, If you still have a problem please feel free to open a ticket!

Please include the website URL and detailed information about your problem.

Scope of support

Please Note: The Revolution Slider plugin is included only as a courtesy to my buyers but I do NOT provide support for that. You can update the plugin to the last version using the revslider.zip file included in the theme package downloaded from Themeforest.

I can help you with:

- Responding to questions or problems regarding the item and its features

- Fixing bugs and reported issues

- Providing updates to ensure compatibility with new software versions

I can't help you with:

- Move the element “X” or change the color of the element “Y”

- General questions about WooCommerce (please use wordpress.org for that)

- General questions about Revolution Slider

- WordPress general howto's (please, use wordpress.org for that)

- Customization and installation services

- Support for third party software and plug-ins

- Individual server issues

- Revolution Slider plugin

Purchase verification

It's required to verify your purchase while submitting ticket (put your unique purchase code in the form). I can only provide support to verified tickets.

  Public Ticket Activity

OPENInstall like demo Last comment 20 hours ago from Benito Lopez in Nantes - Creative Ecommerce & Corporate Theme   11 OPENNavigation erros/bugs Last comment 1 day ago from Benito Lopez in Big Point - Multi-Purpose & Ecommerce Theme   2 OPENwoocommerce Last comment 5 days ago from Benito Lopez in Lotus Flower - Flexible Multi-Purpose Shop Theme   2 OPENVideo Posts: Playable Thumbnails Last comment 1 week ago from Benito Lopez in Milk-It - Creative WordPress blog/magazine theme   2 CLOSEDProblem with traduction Last comment 2 weeks ago from Benito Lopez in Milk-It - Creative WordPress blog/magazine theme   13 CLOSEDSlider in homepage Last comment 2 weeks ago from Benito Lopez in Milk-It - Creative WordPress blog/magazine theme   2 CLOSEDHow to change the post-thumbnail size for homepage Last comment 2 weeks ago from Pranav in Milk-It - Creative WordPress blog/magazine theme   3 CLOSEDError on Cart Page Last comment 2 weeks ago from Benito Lopez in Big Point - Multi-Purpose & Ecommerce Theme   2 CLOSEDSlider Posts appearing on grid layout Last comment 3 weeks ago from Benito Lopez in Interpol - A Clean WordPress Blog Theme   2 CLOSEDsingle pages padding Last comment 3 weeks ago from Ivan in Canos - A Creative WordPress Blog Theme   3 CLOSEDcan`t get Milkit Framework. Last comment 2:52pm on August 7, 2015 from Benito Lopez in Milk-It - Creative WordPress blog/magazine theme   3 CLOSEDVisit counter to post Last comment 2:52pm on August 6, 2015 from Gero in Interpol - A Clean WordPress Blog Theme   3 CLOSEDSticky Top Header Last comment 2:52pm on August 4, 2015 from Benito Lopez in Big Point - Multi-Purpose & Ecommerce Theme   2 CLOSEDProblems WooCommerce Last comment 2:52pm on July 30, 2015 from Benito Lopez in Crazy Diamond - Ecommerce & Corporate Theme   2 CLOSEDDelete author and category title Last comment 2:52pm on July 28, 2015 from Benito Lopez in Milk-It - Creative WordPress blog/magazine theme   2
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