Okay

Welcome to Lollum Support System!


Hi! Thanks for purchasing one of my themes, I really appreciate it!

Support requests are being processed on business days from 10:00 to 18:00 (GMT +1), within 24h/48h in the order they were received.

Before you ask

Each product comes with it's own extensive documentation, complete with screenshots and video tutorials. Many support related questions can be answered simply by reading the documentation and watching the video tutorials. So, please take the time to read through the documentation included in the theme zip package.

But, If you still have a problem please feel free to open a ticket!

Please include the website URL and detailed information about your problem.

Scope of support

Please Note: The Revolution Slider plugin is included only as a courtesy to my buyers but I do NOT provide support for that. You can update the plugin to the last version using the revslider.zip file included in the theme package downloaded from Themeforest.

I can help you with:

- Responding to questions or problems regarding the item and its features 

- Fixing bugs and reported issues 

- Providing updates to ensure compatibility with new software versions

I can't help you with:

- WordPress general howto's (please, use wordpress.org for that) 

- Customization and installation services 

- Support for third party software and plug-ins 

- Individual server issues

- Revolution Slider plugin

Purchase verification

It's required to verify your purchase while submitting ticket (put your unique purchase code in the form). I can only provide support to verified tickets.

  Public Ticket Activity

CLOSEDCant install Revolution Slider Last comment 3 days ago from Rafa in Nantes - Creative Ecommerce & Corporate Theme   3 CLOSEDRetina logo smashed Last comment 4 days ago from Benito Lopez in Milk-It - Creative WordPress blog/magazine theme   8 CLOSEDTranslation through ICANLOCALIZE Last comment 1 week ago from Benito Lopez in Lotus Flower - Flexible Multi-Purpose Shop Theme   5 CLOSEDFirst accent color Last comment 1 week ago from Benito Lopez in Milk-It - Creative WordPress blog/magazine theme   2 CLOSEDSelect specific categories in Carousel-Product-Categories Last comment 2 weeks ago from Benito Lopez in Nantes - Creative Ecommerce & Corporate Theme   2 CLOSEDHide banner on product pages Last comment 2 weeks ago from Stacy Kim in Nantes - Creative Ecommerce & Corporate Theme   3 CLOSEDFeature/Gallery Area on homepage Last comment 2 weeks ago from Raizwan Butt in Ziggy - Professional Blog/Magazine WordPress Theme   3 CLOSEDYoutube videos Last comment 2 weeks ago from Benito Lopez in Milk-It - Creative WordPress blog/magazine theme   9 CLOSEDFatal error: Call to undefined method Last comment 2 weeks ago from Raizwan Butt in Ziggy - Professional Blog/Magazine WordPress Theme   3 CLOSEDFatal error: Call to undefined method Last comment 2 weeks ago from Benito Lopez in Ziggy - Professional Blog/Magazine WordPress Theme   2 CLOSEDWidget repeating itself on main page. Last comment 2 weeks ago from Ryan Vaznis in Ziggy - Professional Blog/Magazine WordPress Theme   6 CLOSEDHomepage thumbnails Last comment 3 weeks ago from Kate Laurence in Milk-It - Creative WordPress blog/magazine theme   3 CLOSEDSidebar cart problem Last comment 3 weeks ago from Benito Lopez in Nantes - Creative Ecommerce & Corporate Theme   7 CLOSEDchange language and icons for Share on social networks Last comment 3 weeks ago from Benito Lopez in Crazy Diamond - Ecommerce & Corporate Theme   6 CLOSEDwishlist don't work Last comment 3 weeks ago from Benito Lopez in Crazy Diamond - Ecommerce & Corporate Theme   2
https://lollum.ticksy.com/