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Welcome to Lollum Support System!


Hi! Thanks for purchasing one of my themes, I really appreciate it!

Support requests are being processed on business days from 10:00 to 18:00 (GMT +1), within 24h/48h in the order they were received.

Before you ask

Each product comes with it's own extensive documentation, complete with screenshots and video tutorials. Many support related questions can be answered simply by reading the documentation and watching the video tutorials. So, please take the time to read through the documentation included in the theme zip package.

But, If you still have a problem please feel free to open a ticket!

Please include the website URL and detailed information about your problem.

Scope of support

Please Note: The Revolution Slider plugin is included only as a courtesy to my buyers but I do NOT provide support for that. You can update the plugin to the last version using the revslider.zip file included in the theme package downloaded from Themeforest.

I can help you with:

- Responding to questions or problems regarding the item and its features 

- Fixing bugs and reported issues 

- Providing updates to ensure compatibility with new software versions

I can't help you with:

- WordPress general howto's (please, use wordpress.org for that) 

- Customization and installation services 

- Support for third party software and plug-ins 

- Individual server issues

- Revolution Slider plugin

Purchase verification

It's required to verify your purchase while submitting ticket (put your unique purchase code in the form). I can only provide support to verified tickets.

  Public Ticket Activity

OPENProblems WooCommerce Last comment 2 hours ago from Benito Lopez in Crazy Diamond - Ecommerce & Corporate Theme   2 OPENDelete author and category title Last comment 2 days ago from Benito Lopez in Milk-It - Creative WordPress blog/magazine theme   2 OPENRemove "Add to cart" button on shop page Last comment 4 days ago from Benito Lopez in Nantes - Creative Ecommerce & Corporate Theme   2 CLOSEDI cannot manually set the width and height of youtube videos Last comment 5 days ago from Luka in Big Point - Multi-Purpose & Ecommerce Theme   7 CLOSEDCategory Widget Last comment 6 days ago from Benito Lopez in Canos - A Creative WordPress Blog Theme   4 OPENCart Total in Menu Last comment 1 week ago from Benito Lopez in Big Point - Multi-Purpose & Ecommerce Theme   2 CLOSEDcolor change Last comment 2 weeks ago from Alex D in Crazy Diamond - Ecommerce & Corporate Theme   3 CLOSEDMultiple bylines Last comment 2 weeks ago from Sarah Beaulieu in Milk-It - Creative WordPress blog/magazine theme   3 CLOSEDdisplay shop in categories Last comment 3 weeks ago from Benito Lopez in Nantes - Creative Ecommerce & Corporate Theme   5 CLOSEDSlider doesn't work OK with diferente height images Last comment 3 weeks ago from Benito Lopez in Milk-It - Creative WordPress blog/magazine theme   2 CLOSEDHeader AD - Link does not open in new window Last comment 3 weeks ago from Raizwan Butt in Ziggy - Professional Blog/Magazine WordPress Theme   3 CLOSEDCategories on product image hover Last comment 12:09pm on July 4, 2015 from Sarah in Nantes - Creative Ecommerce & Corporate Theme   3 CLOSEDMenu title on mobile devices Last comment 12:09pm on July 3, 2015 from Rafika Radjam in Milk-It - Creative WordPress blog/magazine theme   3 CLOSEDProblems with Internet Explorer Last comment 12:09pm on June 30, 2015 from Benito Lopez in Crazy Diamond - Ecommerce & Corporate Theme   2 CLOSEDUpdate Last comment 12:09pm on June 25, 2015 from Benito Lopez in Nantes - Creative Ecommerce & Corporate Theme   2
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