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Welcome to Lollum Support System!


Hi! Thanks for purchasing one of my themes, I really appreciate it!

Support requests are being processed on business days from 10:00 to 18:00 (GMT +1), within 24h/48h in the order they were received.

Before you ask

Each product comes with it's own extensive documentation, complete with screenshots and video tutorials. Many support related questions can be answered simply by reading the documentation and watching the video tutorials. So, please take the time to read through the documentation included in the theme zip package.

But, If you still have a problem please feel free to open a ticket!

Please include the website URL and detailed information about your problem.

Scope of support

Please Note: The Revolution Slider plugin is included only as a courtesy to my buyers but I do NOT provide support for that. You can update the plugin to the last version using the revslider.zip file included in the theme package downloaded from Themeforest.

I can help you with:

- Responding to questions or problems regarding the item and its features

- Fixing bugs and reported issues

- Providing updates to ensure compatibility with new software versions

I can't help you with:

- Move the element “X” or change the color of the element “Y”

- General questions about WooCommerce (please use wordpress.org for that)

- General questions about Revolution Slider

- WordPress general howto's (please, use wordpress.org for that)

- Customization and installation services

- Support for third party software and plug-ins

- Individual server issues

- Revolution Slider plugin

Purchase verification

It's required to verify your purchase while submitting ticket (put your unique purchase code in the form). I can only provide support to verified tickets.

  Public Ticket Activity

Esat Piroglu Membership   Updated 3 hours ago   3   Lotus Flower - Flexible Multi-Purpose Shop Theme Most recent comment from Esat Piroglu:Thank you so much Benito. I solved. Stefan Berger Views & Date   Updated 1 day ago   4   Milk-It - Creative WordPress blog/magazine theme Most recent comment from Benito Lopez:Hi agacomm,Please open a new ticket with the URL of your website.Also, you need to turn ON the option in the theme panel.Best Regards Julija permalinks /%postname%/ doesn't work   Updated 3 days ago   3   Ziggy - Professional Blog/Magazine WordPress Theme Most recent comment from Julija:Hello again,The problem was with my server settings: I had to upload .htaccess file to WP directory and they had to change the server's settings because it still was not working properly.Thanx for ... Julija embed custom font   Updated 4 days ago   5   Ziggy - Professional Blog/Magazine WordPress Theme Most recent comment from Julija:So I just pasted into child style.css file:html, body, div, span, applet, object, iframe,h1, h2, h3, h4, h5, h6, p, blockquote, pre,a, abbr, acronym, address, big, cite, code,del, dfn, em, font, ins, ... Julija the theme is missing style.css stylesheet?   Updated 2 weeks ago   3   Ziggy - Professional Blog/Magazine WordPress Theme Most recent comment from Julija:It workes!Thank you Sarah RE: Product Category Page Title   Updated 3 weeks ago   5   Nantes - Creative Ecommerce & Corporate Theme Most recent comment from Sarah:Thanks Benito!Nothing was happening when I edited the file which was making me think something else was influencing it.Managed to work out it was being set by my yoast seo so have managed to change ... Sarah Changing the Cart Language   Updated 3 weeks ago   3   Nantes - Creative Ecommerce & Corporate Theme Most recent comment from Sarah:It's worked perfectly now thanks for the extra help :)Kind Regards,Sarah Sarah RE: Single Product Spacing & Product Category Pages   Updated 3 weeks ago   3   Nantes - Creative Ecommerce & Corporate Theme Most recent comment from Sarah:Thanks so much Benito! That's great :)Kind Regards,Sarah Cecilia SRCSET tag   Updated 3 weeks ago   2   Nantes - Creative Ecommerce & Corporate Theme Most recent comment from Benito Lopez:Hi,The srcset is printed by WordPress automatically, is not added by my theme. So the issue is not related to Nantes.Please check this ... Kato Font Color in the Menu Bar   Updated 3 weeks ago   4   Big Point - Multi-Purpose & Ecommerce Theme Most recent comment from Benito Lopez:You're welcome :)Benito Felix Social Media and Subscribe   Updated January 15, 2016   4   Lotus Flower - Flexible Multi-Purpose Shop Theme Most recent comment from Felix:Oh sorry, please ignore. Figured it out. Thanks alot for the help! carlos Pagination at homepage   Updated January 12, 2016   3   Ziggy - Professional Blog/Magazine WordPress Theme Most recent comment from carlos:Thanks Benito!!Ok, I'll try to do that.All the best!! Mohamed RTL Support   Updated January 6, 2016   2   Lotus Flower - Flexible Multi-Purpose Shop Theme Most recent comment from Benito Lopez:Hi,Unfortunately the theme is not RTL ready and this is not planned at the moment.To ask a refund you need to contact Envato ... Feike Revolution Slider   Updated December 27, 2015   3   Nantes - Creative Ecommerce & Corporate Theme Most recent comment from Feike:Hi benito, Thank's for the help, I fixed it! Greetings Jeff Wolfram Scrolling jumps down the page on a mac and Ipad   Updated December 11, 2015   2   Crazy Diamond - Ecommerce & Corporate Theme Most recent comment from Benito Lopez:Hi,You have a custom scrpit or plugin for the scroll. This is not something included in my theme so you need to desctaivate that plugin (or delete the cutom code) to resolve that.You can check my ...
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