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Welcome to Lollum Support System!


Hi! Thanks for purchasing one of my themes, I really appreciate it!

Support requests are being processed on business days from 10:00 to 18:00 (GMT +1), within 24h/48h in the order they were received.

Before you ask

Each product comes with it's own extensive documentation, complete with screenshots and video tutorials. Many support related questions can be answered simply by reading the documentation and watching the video tutorials. So, please take the time to read through the documentation included in the theme zip package.

But, If you still have a problem please feel free to open a ticket!

Please include the website URL and detailed information about your problem.

Scope of support

Please Note: The Revolution Slider plugin is included only as a courtesy to my buyers but I do NOT provide support for that. You can update the plugin to the last version using the revslider.zip file included in the theme package downloaded from Themeforest.

I can help you with:

- Responding to questions or problems regarding the item and its features

- Fixing bugs and reported issues

- Providing updates to ensure compatibility with new software versions

I can't help you with:

- Move the element “X” or change the color of the element “Y”

- General questions about WooCommerce (please use wordpress.org for that)

- General questions about Revolution Slider

- WordPress general howto's (please, use wordpress.org for that)

- Customization and installation services

- Support for third party software and plug-ins

- Individual server issues

- Revolution Slider plugin

Purchase verification

It's required to verify your purchase while submitting ticket (put your unique purchase code in the form). I can only provide support to verified tickets.

  Public Ticket Activity

Joerg read more tag   Updated 16 hours ago   4   Marlene - Magazine and Personal Blog WordPress Theme Most recent comment from Benito Lopez:Hi,There's not any advantage. It is just another way to split the content.https://en.support.wordpress.com/more-tag/https://codex.wordpress.org/ExcerptBut it is for sure the default way, not a ... Andrew Gasior How to customize woocommerce.css   Updated 1 week ago   2   Lotus Flower - Flexible Multi-Purpose Shop Theme Most recent comment from Benito Lopez:Hi,You don't need to copy that file in your child theme. You need to add your custom CSS in the style.css of the child theme.Best regards,Benito Søren Primdal Team Member image size   Updated 2 weeks ago   6   Nantes - Creative Ecommerce & Corporate Theme Most recent comment from Benito Lopez:Hi,Sorry but it's not clear what you mean for "first option". Do you want to add a separate image for the projects?In this case just replace the thumb ... JOnas Morrison Shortcodes   Updated 3 weeks ago   2   Morrison Hotel - Hotel Booking WordPress Theme Most recent comment from Benito Lopez:Hi,Sorry but this is not planned at the moment.But if I'm correct Visual Composer allows you to copy shortcodes inside its blocks. But yes, you will still need to write the shortcodes in "text" ... Ievgenii rates tag   Updated 3 weeks ago   2   Morrison Hotel - Hotel Booking WordPress Theme Most recent comment from Benito Lopez:Hi,No, it doesn't show the slug of the tag. See the attached screenshot.Best Regards,Benito Ben Rename "Rooms Archive"   Updated March 30, 2016   3   Morrison Hotel - Hotel Booking WordPress Theme Most recent comment from Ben:Brilliant - worked like a charm!Thanks for that. John VG Sticky header - prevent logo from resizing   Updated March 10, 2016   5   Lotus Flower - Flexible Multi-Purpose Shop Theme Most recent comment from John VG:That did it. Thanks! Julija custom layout for a certain category   Updated March 10, 2016   15   Ziggy - Professional Blog/Magazine WordPress Theme Most recent comment from Julija:0h, I see.It was Adobe Flash, now - Microsoft Windows! What's next?!Thank you TEXIER Alexis Language   Updated March 3, 2016   4   Morrison Hotel - Hotel Booking WordPress Theme Most recent comment from Benito Lopez:Hi,Just installed without any problem. I've not received any error.Best Regards Julija custom template   Updated February 29, 2016   9   Ziggy - Professional Blog/Magazine WordPress Theme Most recent comment from Julija:Awesome!Thank you very much! Julija post module doen't display review   Updated February 29, 2016   3   Ziggy - Professional Blog/Magazine WordPress Theme Most recent comment from Julija:Oh, I seeI just edited some php files - it's more convenient to me Svetoslav theme CSS   Updated February 26, 2016   2   Lotus Flower - Flexible Multi-Purpose Shop Theme Most recent comment from Benito Lopez:Hi,Replace the content of lotusflower/js/lotusflower-custom.js with:http://pastebin.com/raw/q4i3LFYB I will add the same in the next updated.Best Regards,Benito Sarah Carousel Bottom Margin on Mobile Devices   Updated February 23, 2016   6   Nantes - Creative Ecommerce & Corporate Theme Most recent comment from Sarah:Perfect, thanks so much Benito! Julija post modules excerpt doesn't update   Updated February 23, 2016   5   Ziggy - Professional Blog/Magazine WordPress Theme Most recent comment from Julija:Oh, I\'ve got it - if it\'s blank it generates automatically.Have a nice day! Julija ALL NEWS button on the sidebar of a post page   Updated February 23, 2016   3   Ziggy - Professional Blog/Magazine WordPress Theme Most recent comment from Julija:thank you!
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