Welcome to Lollum Support System!
Hi! Thanks for purchasing one of my themes, I really appreciate it!
Support requests are being processed on business days from 10:00 to 18:00 (GMT +1), within 24h/48h in the order they were received.
Before you ask
Each product comes with it's own extensive documentation, complete with screenshots and video tutorials. Many support related questions can be answered simply by reading the documentation and watching the video tutorials. So, please take the time to read through the documentation included in the theme zip package.
But, If you still have a problem please feel free to open a ticket!
Please include the website URL and detailed information about your problem.
Scope of support
Please Note: The Revolution Slider plugin is included only as a courtesy to my buyers but I do NOT provide support for that. You can update the plugin to the last version using the revslider.zip file included in the theme package downloaded from Themeforest.
I can help you with:
- Responding to questions or problems regarding the item and its features
- Fixing bugs and reported issues
- Providing updates to ensure compatibility with new software versions
I can't help you with:
- Move the element “X” or change the color of the element “Y”
- General questions about WooCommerce (please use wordpress.org for that)
- General questions about Revolution Slider
- WordPress general howto's (please, use wordpress.org for that)
- Customization and installation services
- Support for third party software and plug-ins
- Individual server issues
- Revolution Slider plugin
It's required to verify your purchase while submitting ticket (put your unique purchase code in the form). I can only provide support to verified tickets.