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Welcome to Lollum Support System!


Hi! Thanks for purchasing one of my themes, I really appreciate it!

Support requests are being processed on business days from 10:00 to 18:00 (GMT +1), within 24h/48h in the order they were received.

Before you ask

Each product comes with it's own extensive documentation, complete with screenshots and video tutorials. Many support related questions can be answered simply by reading the documentation and watching the video tutorials. So, please take the time to read through the documentation included in the theme zip package.

But, If you still have a problem please feel free to open a ticket!

Please include the website URL and detailed information about your problem.

Scope of support

Please Note: The Revolution Slider plugin is included only as a courtesy to my buyers but I do NOT provide support for that. You can update the plugin to the last version using the revslider.zip file included in the theme package downloaded from Themeforest.

I can help you with:

- Responding to questions or problems regarding the item and its features

- Fixing bugs and reported issues

- Providing updates to ensure compatibility with new software versions

I can't help you with:

- Move the element “X” or change the color of the element “Y”

- General questions about WooCommerce (please use wordpress.org for that)

- General questions about Revolution Slider

- WordPress general howto's (please, use wordpress.org for that)

- Customization and installation services

- Support for third party software and plug-ins

- Individual server issues

- Revolution Slider plugin

Purchase verification

It's required to verify your purchase while submitting ticket (put your unique purchase code in the form). I can only provide support to verified tickets.

  Public Ticket Activity

Pilar Play / pause buttons for carousels (accessibility standard)   Updated July 25, 2016   7   Morrison Hotel - Hotel Booking WordPress Theme Most recent comment from Pilar: That's right, solved. Thank you very much Sergi Roig Activate page builder in portfolio template   Updated July 5, 2016   5   Nantes - Creative Ecommerce & Corporate Theme Most recent comment from Sergi Roig: thx Benito. i apreciated your effort and patience  Roodmanley Plugins problem   Updated July 3, 2016   2   Morrison Hotel - Hotel Booking WordPress Theme Most recent comment from Benito Lopez: Hi, You receive that error because you're using an old version of PHP. WP Hotelier requires at least PHP ... Alexandre Change shortscodes   Updated June 29, 2016   2   Morrison Hotel - Hotel Booking WordPress Theme Most recent comment from Benito Lopez: Hi, It's not working because the name of the shortcode is "morrison_hotel_page_boxes", not "page_boxes". Best Regards, Benito Shaun Date picker is off by one day   Updated June 29, 2016   13   Morrison Hotel - Hotel Booking WordPress Theme Most recent comment from Benito Lopez: Hi, Yes, I've not already updated my demo.  I will update the plugin in the next release of Morrison Hotel with the same modifications.  Best Regards, Benito   Staf product image sizes   Updated June 27, 2016   2   Big Point - Multi-Purpose & Ecommerce Theme Most recent comment from Benito Lopez: Hi, You can change the size of the WooCommerce thumbs with this code in functions.php: function lollum_woocommerce_default_thumbs() { update_option('shop_catalog_image_size', array('width' ... Mark This page didn't load Google Maps correctly.   Updated June 23, 2016   5   Morrison Hotel - Hotel Booking WordPress Theme Most recent comment from Benito Lopez: Hi, Update sent. It will be available soon. You should receive an email from Envato when it's ready. Best Regards, Benito Mark Post Shortcode not working   Updated June 22, 2016   2   Morrison Hotel - Hotel Booking WordPress Theme Most recent comment from Benito Lopez: Hi, Yes, the shortcode works with the category slug. Best Regards, Benito Valentina page-box   Updated June 20, 2016   2   Morrison Hotel - Hotel Booking WordPress Theme Most recent comment from Benito Lopez: Hi, What do you need to change exactly? The text?  The text is the excerpt of the page. To change it just edit the desired page and add a custom description in the "Excerpt" filed. If you ... Elvira ID's, page-boxes, footer   Updated June 10, 2016   6   Morrison Hotel - Hotel Booking WordPress Theme Most recent comment from Benito Lopez: Hi, When you disable the booking both the listing and the booking pages disappear. If you need to list the rooms in your pages you can still use the room shortcodes. But, it can be a good idea ... Kyle Moving the post date on the preview   Updated June 10, 2016   2   Ziggy - Professional Blog/Magazine WordPress Theme Most recent comment from Benito Lopez: Hi, You need to modify the files content-category.php, content-tag.php and content.php. Moving this section: Andrew Gasior Checkout registration problem   Updated June 4, 2016   2   Lotus Flower - Flexible Multi-Purpose Shop Theme Most recent comment from Benito Lopez: Hi, The space on the right is there because you can enable the guest checkout and/or show a custom text. You can see the demo: http://demo.lollum.com/lotusflower/ecommerce/checkout/ But you're ... Maxence Check Avaibility   Updated June 3, 2016   2   Morrison Hotel - Hotel Booking WordPress Theme Most recent comment from Benito Lopez: Hi, What button? The button with the datepicker? It's included in the WP Hotelier plugin. In wp-content/plugins/hotelier/templates/global/datepicker.php. You can copy that file in ... Ryan Theme Install Failed   Updated June 3, 2016   3   Ziggy - Professional Blog/Magazine WordPress Theme Most recent comment from Ryan: I will give this a try and get back to you soon. Hopefully this fixes the issue. Thank you very much for your help so far. Edith want an image in the page-title-wrap area   Updated May 25, 2016   2   Nantes - Creative Ecommerce & Corporate Theme Most recent comment from Benito Lopez: Hi, You can use this CSS code in Theme Options > Custom CSS: .tax-product_cat #page-title-wrap, .tax-product_tag #page-title-wrap { background-image: url('URL-IMAGE-HERE'); } Best ...
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